Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Custom & Personalized Items
All custom and personalized items are final sale.
This includes products made with names, monograms, photographs, custom wording, requested colors, custom designs, or other customer-selected personalization.
Please carefully review all names, spelling, dates, sizes, colors, and personalization information before submitting your order. We are not responsible for errors in information submitted by the customer.
Apparel & Other Non-Custom Items
Returns or exchanges for eligible non-custom merchandise must be requested within 7 days of delivery.
Items must be unworn, unused, unwashed, and in their original condition.
Items showing signs of wear, washing, use, stains, odors, or damage after delivery will not be accepted.
Scented & Personal-Care Products
For sanitary and product-integrity reasons, laundry products, room/body sprays, carpet fresheners, wax products, and other scented or personal-use products are final sale once shipped or picked up.
Fragrance preference is personal and is not considered a product defect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item due to an error by Not Your Mama’s Boutique, please contact us within 3 days of delivery.
Please include your order number and clear photographs of the item and packaging so we can review the issue.
When an error is confirmed, we will work with you to provide an appropriate replacement, correction, store credit, or refund.
Shipping
Original shipping charges are non-refundable unless the return is due to an error made by Not Your Mama’s Boutique.
Customers are responsible for return shipping costs on approved returns unless otherwise stated.
We are not responsible for packages shipped to an incorrect address provided by the customer.
Cancellations
Because many products are made to order, cancellations are not guaranteed once production has started.
Please contact us as soon as possible if you need to request a cancellation.
Final Sale Items
Custom/personalized products, clearance merchandise, sale items marked Final Sale, and opened or used scented products cannot be returned or exchanged.
By completing a purchase from Not Your Mama’s Boutique, you acknowledge and agree to this Return & Refund Policy.